VIVAMEN Developer

flowchart TD
  A["Display consultation form
for category"]
  A --> B["Patient answers questions"]
  B --> C{"Does any answer
trigger auto-denial?"}
  C -->|YES| D["✖ AUTO-DENIED"]:::redNode
  D --> D1["Show denial message:
'This treatment may not be
suitable — see your GP'"]
  D1 --> D2["Log denial reason +
email patient"]
  D2 --> D3["Notify clinical team
(for awareness)"]
  D3 --> D4["END — Auto-Denied"]:::redEnd
  C -->|NO| E["Continue to
next question"]
  E --> F{"All questions
complete?"}
  F -->|NO| B
  F -->|YES| G["Patient confirms consent:
T&Cs + remote consultation"]
  G --> G2["Submit consultation"]:::greenNode
  G2 --> H["→ PHASE 3"]:::nextPhase

  classDef redNode fill:#fef2f2,stroke:#f87171,color:#991b1b,stroke-width:2px
  classDef redEnd fill:#7f1d1d,stroke:#f87171,color:#fff,stroke-width:2px
  classDef greenNode fill:#f0fdf4,stroke:#34d399,color:#065f46,stroke-width:2px
  classDef nextPhase fill:#1e3a5f,stroke:#60a5fa,color:#fff

Annotation

• Forms are configurable in the backend — questions, order, and logic rules per category
• Questions cover: medical history, current medications, allergies, symptoms, previous treatments
• Auto-check logic runs on each answer in real time
• Example disqualifier: patient selects a contraindicated medical condition
• Auto-denial happens before payment is taken — no refund needed
• Patient may resubmit — see Phase 10 (repeat submission detection)

Consent

• Before submission, patient must tick consent: T&Cs acceptance + agreement to remote consultation
• Consent is also required at instalment renewal — patient confirms nothing has changed
• After the 12-month hard limit, a full new consultation form is required

Abandonment recovery

• If a logged-in patient starts but does not complete the consultation, the system logs the incomplete session
• After a configurable timeframe (e.g. 1 hour / 24 hours), system sends a reminder email
• Only works for logged-in users (we need their email)
• Non-logged-in abandonments cannot be recovered